Letters by Jose Mora

From the time you receive your original artwork from our couriers, you have 48 hours to decide whether to keep the work or return the artwork in its original condition for a refund.

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from D-Gallerie and are not fully satisfied, you have: 

• 48 hours days to contact us about your intent to return the work
• Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***

If you do not notify us of your intent to return the work within 48 hours of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

Artworks usually arrive within ten (10) to fourteen (14) business days from time of order, depending on the size, type and destination of the artwork as well as the time it takes to clear customs if the work is shipped internationally. From time of shipping, the artwork will usually arrive at the buyer’s destination between seven (7) to ten (10) business days, barring any delays due to customs clearance.

If you live in an area experiencing severe weather, natural disasters, or any other unforeseen major events, your package may be delayed. Please add an additional 2 - 3 business days to the estimated delivery date of your order. 

Also, in some countries, the customs clearing process may take as long as 30 days. Please check your government's international shipping policies for more detailed information.